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Company Name Forklift OEM
Location Cambridgeshire, United Kingdom
Date Posted May 30, 2017
Category Materials Handling
Job Type Permanent
Posting Consultant Tim Keyte
Consultant E-Mail tim.keyte@mtec-es.com
Job Ref 10992TK
Job Salary £35,000pa + Vehicle + Benefits

Description

<p>&lt;p&gt;Our client, a global manufacturer and distributor within the fork lift truck and associated materials handling equipment sector, have an exciting new position for a Regional Service Manager to join their team, with responsibility for their patch covering East Anglia / East Midlands, and the Northern Home Counties, including; Cambridgeshire, Hertfordshire, Bedfordshire, Northamptonshire, Norfolk, and Suffolk.&lt;/p&gt;<br />
&lt;p&gt;The Regional Service Manager will be responsible for:&lt;br /&gt;<br />
• Leading and motivating a team of forklift service engineers, ensuring individual members are delivering excellent customer service&lt;br /&gt;<br />
• Ensuring service team are mindful of and delivering to business objectives via regular team meetings, and ensuring open communications between team members and management staff&lt;br /&gt;<br />
• Delivering high-quality customer service to all clients&lt;br /&gt;<br />
• Ensuring all Health, Safety and Quality compliance in line with industry regulations&lt;br /&gt;<br />
• Ensuring maximise productivity and efficiency of team within the region&lt;br /&gt;<br />
• Demonstrating continuous improvement across service and operational KPIs&lt;br /&gt;<br />
• Ensure all regional team members are working towards targets and KPIs as agreed&lt;br /&gt;<br />
• Identifying all training requirements according to performance&lt;br /&gt;<br />
• Ensuring contracts and service delivery remain profitable&lt;br /&gt;<br />
• Supporting sales staff with regard to tendering for service agreements&lt;/p&gt;<br />
&lt;p&gt;The successful Regional Service Manager will display the following background:&lt;br /&gt;<br />
• Team leadership experience within the fork lift truck, materials handling machinery, plant equipment, agricultural machinery, powered access, or similar, related industries&lt;br /&gt;<br />
• Proven track record of delivering service excellence and working towards service targets&lt;br /&gt;<br />
• Ideally a relevant technical background, such as a formal engineering qualification&lt;br /&gt;<br />
• Be based within commutable distance of Cambridge, Harlow, Colchester, Ipswich, Norwich, King’s Lynn, Peterborough, Bedford, Northampton, Milton Keynes.&lt;/p&gt;<br />
&lt;p&gt;The successful Regional Service Manager will command the following package:&lt;br /&gt;<br />
• Base salary of up to £35,000pa&lt;br /&gt;<br />
• Fully expensed company car plus fuel card, laptop and mobile phone&lt;br /&gt;<br />
• 25 days holiday + statutory bank holidays&lt;br /&gt;<br />
• Pension&lt;br /&gt;<br />
• Employee discount scheme&lt;/p&gt;</p>

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